:: Satellite News

15th March, 2010

As of 15 March, 2010 Wright Satellite Communications purchased the business of Cynotech Satellite. Dave Thorpe moves to the Wright Satellite Communications office at 10D Ride Way, Albany, Auckland 0632. Telephone +64 9 448 5199. There should be no change as far as customer service is concerned. Dave Thorpe and Andrew Wilson along with the Cynotech management would like to take this opportunity to thank you for providing us with the opportunity to meet your Satellite communication needs. Ends.

15th December, 2009

Cynotech Satellite Xmas Break

While the office will not be manned between Wednesday the 23rd of December 2009 (from mid day) - till Monday the 11th of January 2010, if you need assistance during this period for sales or support - call us on our mobiles.

Andrew Wilson 027 312 1301

Dave Thorpe 027 499 3940

Meantime best wishes for a great Christmas holiday and all the best for 2010 and the new decade, from the Team at Cynotech Satellite.

6th November, 2009

Canterbury University research team in action from remote Rangatira Island in the Chatham group updating the world in words and pictures using one of the latest Inmarsat BGAN satellite telephones from Cynotech Satellite – a Wideye Sabre. See http://www.blackrobin.org.nz/ - or go to our links page to click through.

2nd November, 2009

Cynotech Satellite are pleased to announce they are reselling the Ericsson W35.

Ericsson W35 Mobile Broadband Router for 3G/HSUPA Networks

For a mobile or temporary office, communications at a sports event, back up communications in the office, coastal communications on board vessels (compliments a satphone), at the batch etc.

• Voice / IP Fax / Internet
• Tri-band WCDMA (850/1900/2100)
• Quad band GSM (850/900/1800/1900)
• HSUPA/EDGE/GPRS Data
• 7.2 Mbps (downlink), 2.0 Mbps (uplink)
• RJ11 Interfaces
• USB 2.0 Interface
• Ethernet Ports
• 4 port 10/100 Mbit Router
• WiFi 802.11

The Ericsson W35 3G Fixed Cellular Terminal provides broadband internet, fax and voice services in areas where copper wire does not exist.

Connecting a computer to the W35 can be done using an ethernet cable using the W35's four port router or a wireless connection using WiFi. A telephone handset and fax machine can be connected via the W35's RJ11 ports. The fax is sent using the T.38 IP protocol.

Typical applications include building sites, disaster areas, exhibitions, roadside offices and shopping centres.

If you want voice, fax and broadband internet on your boat the Ericsson W35 3G Fixed Wireless Terminal provide a link using the mobile networks.

High speed internet services then become available by connecting the W35 to a computer via an ethernet cable, WiFi or the W35's inbuilt four port router. A telephone handset and fax can be connected via the W35's RJ11 ports.

By using the mobile network the W35 provides a low cost alternative to satellite communication when a boat is in port or crusing along the coastline.

21st October, 2009

Cynotech Satellite offers Inmarsat BGAN Seminar

Cynotech Satellite are holding a seminar on the Inmarsat Broadband Global Area Network voice and high speed data satellite phones.

When: Wednesday 18th of November, 2009

Location: L4, Cynotech Building. 20 Kent Street, Newmarket

Time: 10.00am to about 12.00 noon.

RSVP and questions to Dave or Andrew: dave@cynotech.co.nz or andrew@cynotech.co.nz

All welcome; morning tea provided.

20th October, 2009

Inmarsat BGAN Software Status Summary

LaunchPad and Terminal Software (firmware)
All BGAN customers using Windows XP or Windows Vista should install BGAN LaunchPad 3.9.3 which is available to download by clicking here.

BGAN Terminal Firmware
In addition, please ensure your BGAN terminal has the latest firmware version (see below) to ensure compatibility with BGAN LaunchPad 3.9.3

• Wideye SABRE 1: v 12.0.4
• Hughes - HNS 9201: v 3.6.3.5
• Hughes - HNS 9250: v 4.0.2.7
• EXPLORER 100/110: v 2.11.3
• EXPLORER 300: v 3.00
• EXPLORER 500: v 3.00
• EXPLORER 527: v 3.02
• EXPLORER 700: v 3.02

To download firmware updates, go here.

Installing LaunchPad 3.9.3

To install LaunchPad 3.9.3 you must have a PC running:
Windows XP service pack 2 or 3 or Windows Vista service pack 1

To install:

• Download the installer from the link above. Follow the on-screen instructions to download the installer to your desktop
• Double-click on the LaunchPad installer
• Follow the on-screen instructions. If you have a version of BGAN LaunchPad already installed, select the Uninstall option when prompted
• After installation, the BGAN LaunchPad icon is installed on your desktop, double-click on the icon to open BGAN LaunchPad

25th September, 2009

Inmarsat Maritime Saftey Service

Starting on October 1, FleetBroadband users will have a direct connection to a regional maritime rescue coordination centre via short code 505. Alll calls made to this service are free of charge and access is provided from all FleetBroadband terminals (FB 150/250/500).

8th September, 2009

Australia / New Zealand Airtime Plan Territory Shrinks

We regret that Iridium have recently clarified their documentation and say that the territory only stretches 12NM from the main New Zealand coast and although they admit that their documentation was not clear they have no intention of extending it beyond the 12nm for New Zealand, apparently the 200nm was a special concession for Australia only.

We have asked for an official document that shows this clearly. We are sorry this could not be more positive. As a small gesture they have agreed to credit calls within the 200nm made up to the end of August, and we will pass this on to you so hopefully this will go some way to easing the pain for existing customers, this is however a one off gesture.

We hope this does not cause you too much inconvenience, our apologies once again.

Please contact us if you would like further clarification. Yours Sincerely,

David Thorpe and Andrew Wilson

Cynotech Satellite, phone 0800 728 74663

7th September, 2009

Cynotech moves into new larger premises

Moving over the weekend, Cynotech (including Cynotech Satellite) have moved into new larger premises with far more floor space, a much brighter office and room for everyone on one floor. Computers were up from first thing Monday.

The new location is a stones throw from our old location. It is Level 4, Cynotech Building, 20 Kent Street, Newmarket. Phone, fax and emails are as before.

We have a visitor park with security restrictions - give us a call ahead of time to arrange.

The new location is easy to find at the intersection of Kent and Crowhurst Streets, Newmarket. (Crowhurst becomes Gillies as it nears the motorway underpass).

27th August, 2009

Inmarsat have announced a new (later) date for the release of their Global Satellite Handset: Quarter 2, 2010.

18th August, 2009

Commissioning of a Sailor Fleet Broad Band (FBB) 150 terminal on board a cruising vessel today went very smoothly. The stand out impression I was left with was the ease of operation via the excellent controlling handset and the high data speed (it seemed very similar to broadband). The below deck unit was tucked out of sight and the above deck unit (antenna) was comparatively unobtrusive.

Andrew Wilson.

Thrane Sailor and Explorer Terminal Software Upgrade

Please be informed that a new software version 1.10 for the Thrane & Thrane SAILOR 500, SAILOR 250, SAILOR 150 & EXPLORER 727 has been released.

The new software ver. 1.10 covers support of the Sailor 150, more new features and corrects several known bugs.

Changes from ver. 1.09 to 1.10:

- Now supports SAILOR 150

- New features and improvements related to SAILOR 500, SAILOR 250 and EXPLORER 727:

New Extended Status page on Web MMI

New layout of Profile set-up page on Web MMI

-User related bug fixes related to SAILOR 500, SAILOR 250 and EXPLORER 727:

Incorrect antenna status on Dashboard during sky scan has been solved.

You are welcome to contact us regarding this upgrade otherwise it can be downloaded here

31st July, 2009

Iridium have announced an extension and revision of the Globalstar Trade Up Programme, which now includes the Iridium 9555 handset!

Offer Overview:-

- Existing Globalstar customers return their current Globalstar handset to Cynotech Satellite (the handset should be in good working order)

- A new 9505A or 9555 handset is purchased from Cynotech Satellite as a replacement, together with a new SIM, activated on the Cynotech Satellite Global Iridium Post Pay plan.

- Cynotech Satellite provide a NZ$500 credit.

- Terms and conditions apply, the most significant term to note is that the connection to the Cynotech Satellite Global Post Pay Plan is for a minimum connection time of 2 years; otherwise a de-activation fee of US$600 applies.

- A variation on the plan applies for those who wish to connect their new Iridium SIM to the Cynotech Satellite Australia/New Zealand Post Pay Plan. In this case the credit is NZ$250 the contract period is for two years; otherwise a NZ$300 de-activation fee applies.

- This offer runs until December 20th 2009.

Call to discuss now: contact Andrew or Dave on 0800 728 74663

21st July, 2009

Possible Iridium Service Interruption

Please see below received from Iridium today, for information purposes only.

Service impact: Telephony, Paging, SMS messaging, and all data services

Begin Date: July 21, 2009

Begin Time: 11:40 (GMT)

End Date: July 21, 2009

End Time: 14:00 (GMT)

Comments: Due to servere thunderstorms in the vicinity of the Tempe Gateway, customers may experience dropped calls and the inability to place or receive calls. Telephony, Paging, SMS messaging, and all Data services may be affected untill the weather anomaly has passed. Iridium OpenPort service is not affected.

We apologize for the inconvenience.

If you have any questions regarding this please ask: Dave Thorpe on landline +64 9 539 9986 or cell +64 274 993 940 or Andrew Wilson +64 9 539 9913, or cell +64 27 312 1301.